Refund Policy.

1. 14-Day Satisfaction Guarantee for Digital Products

Because all products sold on lartx.media are digital goods (eBooks, EPUBs, PDFs, and multimedia dossiers), delivered instantly upon purchase, we provide a full 14-Day Refund Guarantee from the exact date of your transaction.

2. Eligible Refund Circumstances

You are entitled to a full refund under any of the following conditions:

• Technical Corruption or File Defects: The downloaded file is corrupted, incomplete, unreadable, or missing pages, and our support team is unable to supply a working replacement file within 24 hours.
• Device Incompatibility: Despite following standard installation procedures, the provided EPUB or PDF cannot be opened on standard modern reading applications (e.g., Apple Books, Kindle app, Adobe Acrobat, Kobo).
• Accidental Duplicate Purchases: If you accidentally placed two identical orders for the same master volume within a short window, we will immediately refund the duplicate transaction.
• Delivery Failure: If payment was successfully captured but you did not receive download links via screen or email due to an automated technical fault.
• Substantive Dissatisfaction: If the content does not align with our published dossier description, you may submit a refund request within the 14-day period explaining the issue.

3. How to Request a Refund

Initiating a refund request is straightforward and takes less than two minutes:

1. Option A (Direct LARTX Desk): Email our concierge team at [email protected] with the subject line "Refund Request - [Order Reference / Email]". Include your name and order ID.
2. Option B (Paddle Buyer Portal): Because Paddle.com is our Merchant of Record, you can look up your receipt and request an immediate refund directly at https://paddle.net using your checkout email address.

4. Refund Processing Time & Method

Once approved:

• Refunds are processed automatically back to the original payment method utilized at checkout (Credit/Debit Card, PayPal, Apple Pay, or Google Pay).
• Processing times depend on your financial institution, typically taking between 3 to 5 business days (or up to 10 days for certain international bank cards) to reflect on your statement.
• Paddle will email you an official credit confirmation note once the refund transaction is completed.

5. Fair Use & Fraud Prevention

We strive to maintain an open, trusting relationship with our readers. However, LARTX reserves the right to decline refund requests in cases of documented bad faith or systematic abuse—such as purchasing multiple master volumes, downloading all master archival files, and immediately submitting repeated bulk refund claims without justification.

6. Third-Party Retail Platforms

Please note that this Refund Policy applies exclusively to direct purchases made on lartx.media via Paddle. If you acquired our volumes through third-party retail channels (such as Google Play Books, Apple Books, Amazon Kindle, or Kobo via Draft2Digital), refunds must be requested directly through that platform's native customer service in accordance with their respective policies.

7. Contact & Assistance

For any billing questions, delivery assistance, or refund claims, our team is at your disposal: